AI is powerful, but it is not magic. Just because developers use AI tools does not mean outcomes will improve automatically.

The CCTS report aligns with other recent customer satisfaction data. For example, in December 2025, the Office de la ...

Over three decades, Harris Road Contractors has developed a four-step method to ensure the best service for its customers.

The government has announced CustomerFirst, a new specialist unit designed to modernise public services and improve how ...

Goodyear is an exceptionally popular tire brand, but the Consumer Reports rankings put two other tire brands above it ...

AI is transforming underwriting and helping to automate different aspects while improving the customer and agent experience.

The Werner Exchange is a new initiative and partnership between Werner and the Nebraska Startup Academy. The 12-week program ...

Last week, Tracy Brabin, the Mayor of West Yorkshire, posted an exciting diagram on social media to highlight new investment ...

Physical artificial intelligence (PAI) enables machines to perceive, reason, and act within the real world, bridging the gap between digital AI (DAI), sometimes called virtual AI, and physical action.

A new report states that AI will be instrumental for hospitality businesses wanting to personalize customer experiences in ...

Nutshell reports that ethical AI practices in sales build customer trust through transparency, human oversight, and ...

The RBI has also revamped its citizens’ charter to improve transparency and efficiency. Of the original 204 services listed, ...