Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Customer service problems in the U.S. have hit unprecedented levels, and Americans have become increasingly aggressive in their efforts to address those issues, according to new data. But experts say ...

As customers demand ever faster, smoother service, traditional IT systems cannot keep pace. Autonomous CRMs offer a way ...

Customer support operators in their office. It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any ...